Vanigoo is committed to ensuring client satisfaction. This Refund and Cancellation Policy explains the conditions under which you may request a refund or cancel services.

1. Refund Eligibility

Refunds will be considered under the following conditions:

• A service is not delivered as per the agreed-upon terms.
• A client notifies Vanigoo of dissatisfaction within 7 days of service initiation.

2. Non-Refundable Services

• Completed services where final deliverables have been accepted by the client.
• Expenses incurred for third-party tools or subscriptions used in the project.

3. Process for Refunds

• Submit a refund request via email at refunds@vanigoo.com with details about your issue.
• The Vanigoo team will review and respond within 14 days.
• After review client will receive a refund within the next 72 hours.

4. Cancellation Policy

• Clients may cancel ongoing services with a 30-day notice period.
• Cancellation fees may apply depending on the work completed.

5. Exceptional Circumstances

Vanigoo reserves the right to cancel services due to:

• Non-payment of fees.
• Breach of contract by the client.

Shipping Policy

Vanigoo delivers digital solutions and physical deliverables (if applicable) to ensure your business thrives.

1. Digital Deliverables

• All digital products and services are delivered electronically via secure channels.
• Delivery timelines are specified in the project agreement.

2. Physical Deliverables

For physical products (if applicable):

• Shipping timelines will depend on location and courier availability.
• Vanigoo ensures proper packaging and tracking for all shipments.

3. Delayed Deliveries

• In the case of delays caused by unforeseen circumstances, Vanigoo will notify you promptly.
• Compensation may be provided at Vanigoo’s discretion.